Refund policy

Return and Refund Policy

Last updated: July 18, 2026

Thank you for shopping with Cherished by Grace.

We want you to love your order. Please read this policy before placing a purchase.

Made-to-Order Products

Cherished by Grace products are made to order. This means each item is produced after your order is placed.

Because of this, we generally cannot accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong colour
• Ordering the wrong product
• Entering an incorrect shipping address
• Preference-related issues after the item has been produced

Please review product details, sizing information, colours, and your shipping address carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at:

support@cherishedbygrace.com

Please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of the issue
• Clear photos showing the damaged, defective, misprinted, or incorrect item
• A photo of the packaging if the package was damaged

We will review the issue and, where appropriate, offer a replacement, reprint, refund, or another suitable solution.

Please do not return any item before contacting us. We will provide instructions if a return is required.

Size and Colour Issues

Please check the size guide before placing your order.

Because each item is made to order, we generally cannot offer refunds or exchanges if the wrong size or colour was selected at checkout.

Please note that product colours may appear slightly different depending on screen settings, lighting, garment material, and printing process.

Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@cherishedbygrace.com

We will try to cancel the order if production has not yet started.

However, cancellation is not guaranteed once an order has entered production or fulfillment.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow time for your bank, card provider, or payment provider to process the refund after it has been issued.

Returns

Please do not send items back without contacting us first.

If a return is approved, we will provide return instructions.

Items sent back without prior approval may not be accepted.

Lost or Missing Orders

If your order appears lost or tracking has stopped updating, please contact us at:

support@cherishedbygrace.com

We will review the shipment with the relevant fulfillment or shipping partner and help determine the appropriate next step.

Incorrect or Incomplete Address

Please enter your shipping address carefully at checkout.

Cherished by Grace is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete shipping address entered by the customer.

If you notice an address error after ordering, please contact us immediately. We will try to help, but address changes cannot be guaranteed once production or shipping has started.

For return, refund, cancellation, or order issue questions, contact:

support@cherishedbygrace.com

We normally respond within one to two business days, Monday through Friday.

Nothing in this policy limits any rights you may have under applicable law.