Frequently Asked Questions
Got a question before you order?
Here's what you need to know about how our products are made, how they ship, and what to do if something goes wrong.
When will my order be prepared?
All of our physical products are made to order, so production begins after your order is placed. Your shirt is printed within 1–3 business days, then ships. Most US orders arrive within 3–8 business days. Once your order ships, you'll get a shipping email with tracking information.
What if I never received a confirmation email?
Check your spam or promotions folder first — that's where it ends up most often. If it's still not there after checking, contact us with your order number (from your order confirmation page or bank statement) and we'll resend it.
How long does delivery take?
It depends on the product, your location, and the shipping method you choose at checkout. Estimated delivery times are shown on our website, but they're approximate — weather and carrier delays can push things back.
Will everything in my order arrive together?
Not necessarily. Different products may ship from different production locations, so your items can arrive in separate packages at different times. That's normal and doesn't mean anything's missing.
Where are your products made?
We work with print-on-demand production partners. The location can vary by product and by where your order is shipping.
Do you accept returns or exchanges?
It depends on the product and the reason for the return. Standard, non-personalized items may qualify for a return or statutory withdrawal right. Personalized products are generally excluded where permitted by law.
Read our Returns & Refunds Policy and Right of Withdrawal information before submitting a request, so you know what applies to your order.
What if my item arrives damaged, defective, or incorrect?
Contact us as soon as you can with your full name, order number, a description of the issue, and clear photos of the item. We'll take it from there.
Can I cancel or change my order?
Contact us right away. Production can start quickly after an order is placed, so we can't always guarantee changes or cancellations once it's begun. Your statutory rights aren't affected by this.
What if I entered the wrong delivery address?
Reach out immediately. We'll do our best to update the address before production starts or the order ships, but we can't guarantee it — once a package is on its way, we're generally unable to redirect it.
My tracking says delivered, but I can't find my package. What should I do?
Check around your delivery area, with anyone else in your household, and any safe spots your carrier might use. Still nothing? Contact us with your order number and tracking details and we'll look into it.
Do you offer personalized or custom products?
Personalization is available on select products — you'll see the option listed on the product page if it's offered. We're not able to make design changes or take custom requests on products that don't already include that option.
What size should I order?
Check the size chart on the individual product page before you order. Fit varies between styles, so compare the listed measurements with something you already own and know fits.
How should I care for printed apparel?
Follow any instructions included with your product. In general:
- Wash inside out
- Wash with similar colors
- Use cold or cool water on a gentle cycle
- Tumble dry on low heat or hang dry
- Don't bleach
- Don't iron directly over the printed design
How can I contact Cherished by Grace?
Email us at support@cherishedbygrace.com. We typically respond within one to two business days, Monday through Friday — a little longer during launches or holidays, but we will get back to you.